Cancellation policy

At Pearson Cycles, we want to make purchasing from us as straightforward as possible. If you purchase a subscription or pre-order item, the following terms explain how cancellations and changes work.

Subscriptions

If you purchase a product or service on a subscription, you'll receive repeat deliveries based on the frequency you selected at checkout.

• Your payment method will be securely stored by our payment provider and charged automatically for each renewal.
• You can pause, change or cancel your subscription at any time before your next scheduled billing date.
• Once a subscription payment has been processed, it cannot be cancelled for that billing period. Any cancellation will take effect from the following renewal.
• You can manage your subscription using the link provided in your order confirmation email or by contacting our customer service team.
• If a subscription product is returned, refunds will be handled in accordance with our Returns & Refunds Policy.

Pre-Orders

From time to time we may offer products for pre-order before they are available for dispatch.

• Payment may be taken in full at the time of ordering, or we may authorise your payment method and charge you when your order is ready to ship, depending on the product and payment method used.
• Estimated availability and dispatch dates are provided in good faith but may change due to supplier or manufacturer delays.
• You may cancel a pre-order at any time before it has been dispatched for a full refund.
• Once your pre-order has been dispatched, it will be treated as a standard order and our Returns & Refunds Policy will apply.
• If we are unable to supply a pre-order item, or if there is a significant delay and you no longer wish to wait, you may cancel your order for a full refund.

Need Help?

If you have any questions about a subscription, pre-order or cancellation, please contact the Pearson Cycles customer service team. We're always happy to help and will do our best to resolve any issues quickly.