What warranty do Pearson bikes come with?

Every Pearson frame and fork comes with a lifetime warranty for the original owner. This covers manufacturing defects in materials and workmanship. It does not cover crash damage, wear and tear, or damage from misuse or inadequate maintenance.The lifetime warranty was introduced in April 2026, upgrading our previous 5-year warranty.

Is the warranty transferable if I sell the bike?

The lifetime warranty is for the original owner only. Within the first 5 years of ownership, the warranty is transferable to a subsequent owner. A buyer who purchases a second-hand Pearson within its first 5 years of original ownership inherits the remainder of that 5-year window, not the lifetime cover.To be clear: lifetime is original-owner-only. It is not a lifetime transferable warranty.Transferring is self service: open the bike in your Bike Room, choose Transfer ownership and enter the new owner's email. They accept by email and the remaining warranty, documents and service history move across automatically.

How do I register my warranty?

Register in the My Pearson section of your account on pearsoncycles.com within 30 days of delivery. Warranty registration is also required to be eligible for the £200 cashback on a professional bike fit.Your welcome pack includes a warranty card with your frame number and a QR code linking directly to your Bike Room.

Does the warranty cover the paint?

The warranty covers manufacturing defects, not cosmetic wear. Small chips from road debris or normal use are not covered. If you believe there is a defect in the paint finish from manufacture, submit it through Make a warranty claim with photographs and we will assess it.

Does the warranty cover the groupset and components?

No. The Pearson warranty covers the frame and forks. Components are covered by their respective manufacturer warranties. Shimano and SRAM both carry their own warranty terms. ERE Research wheels carry a separate lifetime warranty on manufacturing defects, under ERE’s own terms.

Does the warranty cover crash damage?

No. Crash damage is a separate matter addressed by our crash replacement scheme. It gives you a discount on a replacement frame and fork, depending on how long you have owned the bike.

What warranty do ERE Research wheels carry?

ERE Research offers a lifetime warranty on manufacturing defects for the original registered owner. Register your ERE wheels within 60 days of purchase to activate this. The ERE lifetime wheel warranty is not transferable to subsequent owners.ERE also offers a 50% crash replacement discount on a damaged wheel for the registered owner.

How do I make a warranty claim?

Sign in to your account and open Make a warranty claim. Pick the order the item came from; bought through Forge 1860 or one of our retail partners? Choose your registered bike instead and tell us where you bought it. Describe what happened, add up to four photos and submit.You will get a claim reference straight away; we aim to respond within two working days and every update appears on the same page, so you can follow progress whenever you like. For components from other brands we handle the manufacturer claim on your behalf. Questions first? Email care@pearsoncycles.com.

Industry-leading warranty

Warranty

Frame & forksLifetime, original owner

Transferable5 years

If you crashReplacement discount

Built for Life. Backed for Life.

At Pearson Cycles, we’ve always believed a great bike should last as long as we have, if not longer. We design and engineer our bikes to go the distance, built for the life you can throw at it, year after year and ride after ride. Our Lifetime Warranty reflects this commitment, covering every Pearson frameset for the original owner to ensure complete confidence from your very first mile. We stand firmly behind the quality of our frames and forks, but we also believe in the longevity of the bike even if it changes hands; therefore, if you sell your Pearson within the first five years of ownership, we provide a transferable warranty that protects the next owner for the remainder of that five-year period.

Beyond the structural integrity of the frame, we pay equal attention to the details that complete your ride. Your bike’s aesthetic is protected by a dedicated two-year paint warranty to keep the finish looking its best, while all third-party components have been carefully vetted against our rigorous standards for reliability and integrity. We also understand that the road isn't always smooth, which is why we offer comprehensive crash replacement support to help get you back on two wheels when things go wrong. For more specific details on how we assist you after an accident, please refer to our separate crash replacement policy.

What does lifetime warranty mean?

When we speak about a Lifetime Warranty, we are referring to the functional life of the frameset and fork. Which, given our rigorous engineering standards, is intended to be a lifetime of riding. This guarantee ensures that the structural heart of your bike is covered forever against manufacturing defects, providing you with permanent peace of mind and the assurance that your Pearson is built to go the distance. Please note that this lifelong commitment is specific to the original owner, serving as a dedicated promise of quality for as long as you own the bike.

How does a transferable warranty work?

From first ride, to second owner, designed to extend support beyond the original owner and strengthen long-term resale value. Our 5-year transferable warranty covers the bike if sold within the first five years of owning, what is left of those five years is transferred to the new owner from the original purchase date.

Shimano Warranty

Dura-Ace Components: These high-end components come with a 3-year warranty from the date of original purchase, reflecting their premium build quality and engineering.

105 and Ultegra Components: These groupsets, like other are covered by a 2-year warranty from the date of purchase. This warranty ensures that any defects in materials or workmanship will be addressed.

ERE Wheelset Warranty

At Pearson, we are committed to delivering high-quality, durable wheelsets that ensure top-tier performance and reliability. We are proud to offer wheelsets from ERE, our trusted partner, known for their precision engineering and exceptional craftsmanship.

All of our ERE wheelsets come with a comprehensive warranty, which covers defects in materials and workmanship for a period of 2 years from the original purchase date.

Additionally, if registered within 60 days of purchase, the warranty extends to a lifetime for manufacturing defects. For full details of ERE’s warranty policy, including exclusions (such as wear and tear, damage from improper assembly, and misuse), please refer to the ERE warranty page.

How to submit a warranty claim

Claims are handled through your Pearson account: everything stays linked to your order or registered bike, and you can follow progress on the same page rather than chasing emails.

Sign in. Claims are verified against your purchase history, so you need to be logged in. Head to your account; if you have not used it before, enter the email address from your order and we will send you a sign in code.
Open the claim page. Go to Make a warranty claim. You will also find it linked from your account and in the footer.
Choose the order. Pick the order the item came from. Bought through Forge 1860 or one of our retail partners? Choose your registered bike instead and tell us where you bought it.
Tell us what happened. Pick the part (frame or fork, a Pearson part, or another brand's component), describe the issue and add up to four photos; a wide shot and a close up work best.

You will receive a claim reference straight away and we aim to respond within two working days. Every update appears on the claim page itself, so you can check where things stand whenever you like. For components from other brands (Shimano, SRAM, ERE and so on) we handle the manufacturer claim on your behalf.

Questions before you start? Email [email protected].