28-day returns

Returns

Return window28 days

ConditionUnused, as delivered

RefundTo your original payment

At Pearson, we strive to provide our customers with the best quality products, but if you’re not 100% satisfied with your purchase, you can return or exchange your goods. You have 28 days from receipt to return or exchange an item for a refund.

For all returns, please contact customer services on +44 20 3828 7696, email us or start a web chat to arrange collection.

All returns will be processed within 14 working days of receipt of the returned products and refunded in line with our terms and conditions.

If you purchased your Pearson bike via one of our dealer stores and wish to return, please contact them directly to discuss.

We do not exchange international items.

Faulty goods

All items sold on our website or in store come with a warranty period. If you are experiencing any problems with products bought from Pearson, please do not hesitate to email us or go to the website and start a web chat.

Still need a hand?

Talk to a human in London.

Our customer care team is small, knowledgeable and based in the workshop.

Email customer care +44 20 3828 7696

Mon–Fri 09:00–17:30 GMT · [email protected]

What is your return policy?

28 days from the date of delivery for all D2C orders. We ask that the bike is returned in unused condition and in its original packaging where possible. You cover the cost of return postage or collection. There is no restocking fee.

Legally, custom-built bikes could qualify for exclusion from standard consumer return rights. We take the view that the customer comes first. 28 days is the window.

How do I start a return?

Contact us within 28 days of delivery on 02038287696 or email [email protected] to initiate the process. We will arrange collection or provide return shipping instructions.

Who pays for return shipping?

The customer covers return postage or collection costs. If Pearson has made an error, we cover it. Otherwise it is at your cost.

Can I return a bike I have already ridden?

Ideally returns should be of unused bikes. If you have ridden the bike and want to return it, contact us. We assess these on a case-by-case basis and we are reasonable about it.

I bought through a retail partner. How do I return it?

Retail-partner purchases are returned through the dealer you bought from, not through Pearson directly. Contact the shop to initiate the return.

Can I exchange my bike for a different model or size?

For UK orders, contact us and we will discuss what is possible. International orders do not come with an exchange option. Our priority is to find the right solution.